Dispute Resolution Policy

This policy covers disputes arising on the Nexvend marketplace, including order issues, delivery problems, counterfeit claims, product-condition disputes, refund disputes, and payment disputes. Disputes between users (buyers and vendors) are facilitated by Nexvend as a neutral intermediary.

Open a ticket on the Contact page within 48 hours of the event (e.g. delivery, payment) and pick the matching category. Include:

• Order ID and listing URL.
• A clear description of the issue.
• Evidence (photos, screenshots, documents, ticket references).

Both parties may submit photos, screenshots, documents, links, and written statements. All evidence is stored as part of the dispute record and may be used in the resolution and in any subsequent legal process.

Possible outcomes include: full refund to the buyer; partial refund; replacement (if available); release of payout to the vendor; cancellation of the order; suspension of the vendor's listings; or rejection of the dispute. Nexvend's decision is final for marketplace dispute purposes, without prejudice to any rights either party has under Kuwaiti law.

Where payment is reversed (chargeback, fraud, or dispute) after a vendor payout has been marked eligible or paid, Nexvend may hold, offset, delay, or recover the corresponding amount from the vendor's future payouts, to the extent permitted by applicable law.

Repeated or bad-faith disputes (e.g. false non-receipt claims, chargeback abuse, extortion attempts) may result in account restriction or termination.

Unresolved marketplace disputes are governed by the laws of the State of Kuwait and subject to the exclusive jurisdiction of Kuwaiti courts.